Reservation Deposit and Rental Payments
An advance payment of fifty percent (50%) of the total cost of the vacation rental (inclusive of fees and applicable taxes) is required to confirm all reservations within ten (10) days of making the initial reservation. If this payment is not received, your reservation will be cancelled. The remaining fifty percent (50%) of the rental fee and applicable taxes must be received within thirty (30) days prior to arrival date.
Reservations made less than thirty (30) days prior to arrival date will require the entire amount of the property rental rate, the non-refundable reservation fee, and applicable taxes to be paid in full at the time the reservation is made.
Reservations made for the upcoming calendar year, require a 20% deposit/payment to hold the reservation. If the reservation is booked before the rental rates are established, they will be based on the current rental rates and are subject to change. You will be notified by January as to the confirmed rental rates and the 30% deposit payment balance will be due no later than January 31. Optional CSA Travel Protection is available. Please see details below.
If applicable an Event Fee will be added to the rental rate (ex. weddings, receptions, special celebrations, etc). Properties have established maximum guest limits for events, which must be adhered to and an addendum furnishing information on tents, caterers, etc., is required with final payment. Damages may be collected for violations of maximum guest limits.
Rates are subject to change without notice and all rentals are subject to Florida state and local tax. Payment is accepted by credit card, check or money order. Royal Beach & Golf Resorts will collect a Returned Check Fee of $50.00 for any payment by check that is returned for insufficient funds.
Cancellation of Reservations
Royal Beach & Golf Resorts will process cancellations and refund monies received within the first 10 days of the reservation booking date. The $60 non-refundable reservation processing fee ,plus applicable taxes and a $75 cancellation fee, plus applicable taxes)will be charged to process a cancellation and deducted from the initial deposit/payment.
Travel Protection Insurance
Royal Beach & Golf Resorts has partnered with CSA Travel Protection insurance to safeguard your vacation. This is an optional plan but we strongly recommend it. In case of unforeseen events, this insurance helps protect your vacation investment. Please acknowledge that Royal Beach & Golf Resorts does not issue refunds for cancellations. Any and all cancellation refunds are paid to renter by CSA Travel Protection.
Your purchase of CSA Travel Protection is calculated at 6.5% of the rental rate plus reservation fee and taxes. Our reservation system automatically adds this option to every reservation upon booking. IF YOU CHOOSE NOT TO PURCHASE THIS COVERAGE NO REFUNDS WILL BE GIVEN.
Carefully review the CSA Travel Protection information that is sent to you. Questions concerning CSA Travel Protection can be obtained by reviewing the certificate of insurance on their website www.vacationrentalinsurance.com or calling 800-554-9839.
PLEASE NOTE THAT THIS INSURANCE WILL BE NON-REFUNDABLE 10 DAYS AFTER YOU HAVE PAID YOUR DEPOSIT.
Hurricane Policy
In the event of a hurricane or tropical storm, Royal Beach & Golf Resorts will receive evacuation instructions from the National Hurricane Center and our local governing officials. If the “Mandatory Evacuation” order is given, full and /or partial refunds will only be given by CSA Travel Protection. Cancellations, late arrivals or early departures for any reason (including weather) do not warrant any refund of rental payments or deposits from Royal Beach & Golf Resorts.
Damage Security
In lieu of a Damage Security payment, a credit card number(s) is required to be on file and guarantee no damages, theft, and that all policies and conditions are followed Guests will be responsible and charged accordingly for any damage, repairs or neglect of the property you are renting. This includes but is not limited to smoking, pet occupancy and theft.
All rental properties are inspected and inventoried prior to and after each occupancy. Please report any damage found in the property immediately upon check-in, otherwise you may be charged for the amount necessary to repair damages.
Royal Beach & Golf Resorts reserves the right to charge the credit card (s) on file: 1) To reimburse expense incurred to repair damage or replace missing items; 2) To pay for extra cleaning, if necessary; or 3) For any other charges incurred for violations of the Rental Policy as a result of your stay. By signing this agreement, you waive your right to dispute any charges that are made to your credit card.
The credit card provided will not be processed for payment without proper notification and provided the following:
- No damage was done to the property or its contents during your stay
- All debris, garbage and discards are disposed of properly in designated containers located outside the rental property
- Soiled dishes are placed in the dishwasher and cleaned
- All windows and doors are locked upon departure and issued keys are returned to rental office
- There are no violations of rental policies and/or conditions
- Keys are returned to office with check-out
- There is no adjusting or tampering with pool heaters
In rare instances, we have been in a position where a reserved property has become unavailable; therefore we reserve the right to change your reservation to equivalent or better accommodations.
Linen/Housekeeping Service
Your vacation property will be cleaned to quality standards prior to your arrival and after your departure. You will be responsible for cleaning during your stay and for leaving the property in good condition at check-out. Additional housekeeping services are available upon request. We respectfully request your awareness and appreciation of the property owners; please treat the vacation accommodation with the care you would your own. Laundry facilities are provided either in the rental property or on the grounds. The accommodation will be stocked with a starter supply of trash liners, toilet paper, bath soap and dishwasher soap. Extra needed items are the responsibility of the guest. Bed and bath linens are furnished and are not to be removed from the property. Remember to bring your own beach towels. Any damages will be charged to your credit card per the Damage Security Section.
Pets
Pets are not allowed unless you have confirmed your reservation at a pet-friendly property. If evidence of a pet is found inside the property or on the premises, you will be vacated immediately with no refund of rental payments. Additional charges will be assessed for cleaning, disinfecting and professional flea treatment which will be deducted from the Damage Security. Pet-friendly properties require a non-refundable pet fee, up to $250.00, plus applicable taxes.
Smoking
Smoking is strictly prohibited inside all Royal Beach & Golf Resorts rental properties. If evidence of smoking is found inside the property, charges will be assessed for necessary deodorizing and additional cleaning. These charges will be charged to your credit card per the Damage Security section.
Family Oriented Vacation Properties
Royal Beach & Golf Resorts will not honor rentals of vacation properties to vacationing students or individuals under the age of twenty-five (25) without a responsible parent for every four (4) persons under the age of twenty-five (25). The parent(s) must occupy the rental property during entire confirmed rental period. Reservations must be made and confirmed by an adult over the age of twenty-five (25). Violators will be evicted and all rental payments and damage deposits will be forfeited. Reservations made under false pretense will be null and void and check-in will not be allowed. This policy includes reservations made by parents who do not check-in and/or who leave overnight during confirmed rental period. Any damage will be charged to your credit card per the Damaged Security section.
Occupancy Guidelines
The maximum number of guests per property is based on the individual properties’ ability to safely and comfortably accommodate our guests. If the maximum occupancy is exceeded, you will be asked to vacate the property forfeiting all rental payments. This information can be found on your confirmation letter.
Property Furnishings, Equipment, and Utilities
All rental properties have fully equipped kitchens, televisions, central heating and air-conditioning. Royal Beach & Golf Resorts cannot guarantee these or other appliances. We will do our best to have malfunctions repaired as soon as possible. Locked closets are maintained by homeowners for personal use. Please respect these areas. No compensation will be given for temporary outage of electricity, gas, water, and cable or telephone service. Outages will be reported immediately and every effort will be made to have them restored as soon as possible. The operation and maintenance of these utilities is completely out of the control of Royal Beach & Golf Resorts.
Key Policy
Property keys and pool keys and/or passes (when applicable) are provided at check-in and must be returned to the rental office at check-out. A charge of $25.00, plus applicable taxes will be charged to your credit card per Security Deposit section for each key not returned. If you are locked out of your accommodation during normal business hours, please contact our rental office at (850) 534-0841. If it is after business hours, please contact our Emergency After-Hours telephone number (850) 685-9276. A representative from Royal Beach & Golf Resorts will meet you at the rental office to provide assistance. A fee of $40.00 will be charged for this service.
Swimming Pools
In-ground swimming pools may cause an inherent risk to renters and guests (including children). As the renter, you accept the risk of the pool and specifically agree that no minor children will be in the pool area without continuous adult supervision. Renters and guests (including children) will use the pool only in a safe manner and will undertake no acts, which might risk injury or death in the use of the pool. The renter assumes full control and full responsibility for the use of the in-ground swimming pool during confirmed rental period. It is against the law to disarm pool alarms installed for the safety of your family and guests. These alarms are located at the property entry/exit door leading to the pool area. Seasonal pool heated is available at some rental properties at an additional charge. Pool temperatures will not be adjusted higher than 80-85 at any time. Adjusting and tampering with pool heaters will result in an additional/damage charge to your credit card per Damage Security Section.
Beach Safety
Please be aware and follow the Beach Flag Warning System for swimmers and surfers at all times. They are positioned at all public beach accesses with the description posted at the entrance of the access. Please also refer to the Beach Flag Warning System magnet that is located on the refrigerator within the rental property. It is vital to the safety of you and your family that you understand and adhere to the warning system. The absence of flags does not assure safe waters. South Walton County does not permit beach chairs, tents, umbrellas, etc. to be left on the beach overnight. Any items left on the Beaches of South Walton are subject to removal.
Agency Disclosure
Property owners and Royal Beach & Golf Resorts will not be held responsible for acts of theft, vandalism, or other damages to guests’ personal property or items left at the vacation property. If an item has been accidentally left at the property, please contact Royal Beach & Golf Resorts as soon as possible and every effort will be made to mail it to your home. Shipping costs are the responsibility of the renter.
Representatives of Royal Beach & Golf Resorts and/or owners may enter the premises at any reasonable time to make repairs or for inspection of property. Properties may not be sublet.
Check In / Check Out
Check in begins at 4:00 PM Central Standard Time.
Check out is at 10:00 AM. No exceptions!
AFTER HOURS INSTRUCTIONS:
An After Hours Key Box is located outside the side office door (in-between buildings). In the event of a late arrival, your key packet will be placed inside the key box. The keys and directions to your vacation destination will be in the After Hour Arrival Box.
